How you can talk to us

How you can talk to us

You can email us at

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You can phone – our support line is open Monday – Friday 9.30am – 4.30pm.  Call us on: 0117 989 7725. You can leave a message and we will call you back.

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We may arrange to meet face to face.

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You can also ask a parent or carer to contact us

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But, if you want a parent or carer to contact us remember they need your consent (permission).

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We are confidential service.

We will not tell anyone what you have said unless someone is at risk of harm or you have given permission.

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We are impartial – we will not take sides.

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We are free!

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