We are recruiting – Information, Advice and Support Line Practitioner

Information, Advice and Support Line Practitioner

SEND and You (SAY) are recruiting for an Information, Advice & Support (IAS) Line Practitioner to join our team. If you have knowledge or experience of Special Educational Needs or Disability (SEND) and can work effectively with children, young people and families, we’d like to hear from you!

This role involves responding to enquiries to our Information, Advice & Support (IAS) line from parents, carers and young people. You will need to be an excellent communicator, with the ability to deal confidently and professionally with a wide range of people. We are looking for an excellent team player with a strong focus on improving outcomes for children, young people and their families. You will strive for excellent standards of customer service, showing empathy and understanding and offering timely information and signposting.

We will provide you with fully accredited training to carry out this role. The role is subject to an enhanced DBS check. 


Equality and Diversity: We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at SEND and You. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.


Salary: Band 1 Point 7 – £22,369 per annum, pro rata to start (SAY Payscale 2024-2025). Move to Band 2 (Point 8-11 – £22,777 to £24,054 per annum, pro rata) upon successful completion of IPSEA training and satisfactory probationary period.

Hours: 16 hours a week, worked over four days – 9.30am-1.30pm. Some flexibility may be needed occasionally to attend team meetings or training.

Location: Royal Oak House, Royal Oak Avenue, Bristol BS1 4GB.



  • 4 weeks annual leave (inc. bank holidays) pro-rata
  • Enhanced leave after 5 years’ service
  • Employee Assistance Programme
  • Workplace Pension scheme
  • Sickness payment scheme


To Apply: Please read the attached Job Description/Person Specification and complete the attached Application Form.
Please send your completed application to: admin@sendandyou.org.uk  -Please note that we do not accept C.V.s. For more information about what we do, please see our website HERE.


Closing Date:                Tuesday 30th April 2024 – Midday
Interview Date:             Wednesday 8th May 2024

Please note that if you have not heard from us within 2 weeks of the closing date then you have been unsuccessful on this occasion

Contact Person:
Flo Weston
Contact Email:
Contact Phone:
0117 9897724