Feedback and Complaints

All members of our SENDIAS team have completed SEND legal training. This means they can give you legally based information about your rights and responsibilities and those of schools, colleges, the Local Authority and education/other professionals.

Our staff also attend regular training on SEND issues and are fully Disclosure and Barring Service (DBS) checked. This means a check has been done to make sure they can work with vulnerable groups, children and young people.

The standards expected of all SENDIAS services are set out in the Minimum Standards for Information Advice and Support Services.

Service-user satisfaction survey:
We welcome constructive criticism, comments and feedback, to help us to identify what we do well and where we need to make improvements. You may receive a survey form when you contact us, but we encourage you to fill in this form at any time

Complaints:
SEND and You also have a complaints procedure if you feel unhappy about the service you have received. Your complaint will be dealt with in confidence, with fairness and respect.