Contact Us

Contacting SEND and You

Our Information, Advice and Support (IAS) staff are all trained in SEND law.

We operate a ‘first come, first served’ system and usually contact people in the order that they have contacted us. If you have left a message, we will get back to you in three to five working days. We often give ongoing support, using a team based approach. We aim to help you understand more about SEND processes, the law and what you can do to make a difference.

We will support you to:

  • Feel more confident and understand the SEND process
  • Get your views heard and raise your concerns
  • Feel well prepared when dealing with paperwork and attending meetings

Contact Us

If you have not contacted us before, or not for at least 6 months – please complete the contact form below as a first step. This will allow us to best respond to your enquiry. We will respond to all enquiries in three to five working days.

Every text box on the form is mandatory, so should be completed with details or N/A (if you have nothing to say for that question).

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If you have contacted the service more recently, or if you are having trouble completing the form, you can contact us in the following ways:

Phone our Information, Advice & Support (IAS) line – 0117 9897725

Our dedicated Information, Advice & Support (IAS) line is open from 9.30am – 4.30pm, Monday to Friday.

If the line is busy you can leave a message on our answer phone, which is also available outside of hours.

Or contact us by email on

We return all calls in the order that they were made, but please bear in mind that during particularly busy times, this may take us longer. We will respond to all enquiries within three to five working days.

Whilst we often give ongoing support, we can’t guarantee that you will be helped by the same advisor each time.